IT sectors in the Philippines are determined to focus on the appropriate development of Filipino human resources in order for them to be equipped to respond to the demands of the Business Process Outsourcing (BPO) industry.
The labor market intelligence report released recently by the Technical Education Skills Development Authority (TESDA) Southern Mindanao showed that the highly critical skills demand from 2006-2010 point to those needed for the BPO industry. Statistics yielded a total of 996,504 highly critical skills demand from all sectors; 962,259 of which fall under the BPO industry.
With this, the Technical and Vocational Education Training (TVET) sector in Mindanao is set to address this recognized urgency to hone local talents for the outsourcing industry. The Mindanao TVET association is taking its first step by organizing a conference that will serve as a venue to review and understand the overall effect of globalization through information technology on the country’s competitiveness and educational system. The Mindanao TVET Human Resource Skills Development conference is set to be held at the Royal Mandaya Hotel, Davao City on August 6-8.
Outsource providers and IT enthusiasts from all over the Philippines have started to forge alliances with local government units and academic institutions in order to better address the need for BPO human resource needs. More and more schools have enhanced their IT and computer courses in order to produce quality and highly-competitive graduates. In Davao City, TESDA accredited schools have started offering short diploma courses on BPO-related functions.
Commissioner Monchito Ibrahim of the Commission on Information, Communication, and Technology (CCIT) informed the public just recently that the agency’s current top concern is to develop next wave cities for the local BPO industry. He further stated that the BPO industry is highly beneficial to the Philippines as it can create more jobs, boost the economy, support other IT-based businesses, and allow people to work closer to their hometowns.
Ibrahim is positive that the Philippines will continue to encourage the development of more cities where more BPO related investments can be located. As India only has seven cities, Ibrahim is positive that the country is of great advantage as we still have 24 more cities to be developed into outsourcing hubs aside from Metro Manila.
The nation’s employment statistics show that BPO is now a major industry in the Philippines. The Bureau of Investment reports that approximately 112,000 Filipinos currently work in call centers and other outsourcing agencies.